Refund policy

Refund Policy

We want you to feel confident shopping with Freshora.

If there is an issue with your order, please contact us at shopfreshora@gmail.com and we will do our best to make it right.

30-Day Policy
We accept refund or replacement requests within 30 days of delivery.

Eligible Cases
You may be eligible for a refund or replacement if:
- your item arrives damaged
- your item arrives defective
- you receive the wrong item
- your order is confirmed as lost in transit

Non-Eligible Cases
We do not offer refunds or replacements for:
- delays caused by shipping carriers, customs, weather, or other external factors outside our direct control
- incorrect or incomplete shipping information entered by the customer
- orders that have already been processed and shipped
- normal wear and tear, misuse, or accidental damage after delivery

Order Cancellations
Orders may only be canceled before they are processed. Once processing has started, we may no longer be able to cancel the order.

How to Request Help
To request a refund or replacement, contact us at shopfreshora@gmail.com with:
- your order number
- a description of the issue
- photos or video if the item arrived damaged, defective, or incorrect

We review all requests individually and will respond as soon as possible.